Data and Retention Policy

Data use

Data is used for verification, communication, assignment, resolution, audit, and service quality improvement.

Access

Internal access is limited by role and unit. Reporters can only view data via ticket number and access token.

Retention

Data is retained as long as needed for resolution, audit, legal obligations, and quality evaluation. Disposal schedules are set by the process owner and recorded before deletion.

Reporter rights

Reporters may request clarification, submit an appeal, and evaluate the resolution.